Nonprofits are doing a good job keeping up with technological change but still are not satisfied with their current level of information technology, reflected by the survey conducted by the Listening Post Project at the Center for Civil Society Studies at Johns Hopkins University.
Based on a sample of 1,100 nonprofit organizations in four fields (children and family services, elderly housing and services, community and economic development, and the arts), most nonprofits count on a range of current information technologies, or IT, for administrative functions, as well as delivery of programs and services. Yet most nonprofits are not content with the extent to which they have integrated technology into program and service delivery, and they recognize they could do more.
Here are some key takeaways from the survey:
- The majority of nonprofits (88 percent) reported that technology is integrated into “many” or “all aspects” of their organization.
- The vast majority of respondents (92 percent) ranked “lack of funds” for technology as a “moderate” or “considerable” challenge.
- Several organizations (82 percent) described the overall technology that their organization uses as “sophisticated” or “moderately sophisticated.”
- An overwhelming majority of all organizations (98 percent) reported using information technologies for program service/delivery. However, barely a third (32 percent) described their use of IT for program/service delivery as “significant,” while the vast majority (92 percent) agreed that their organizations should make more use of their existing technologies.
- Nearly one in five respondents say their organizations still depend on “basic” technologies and are limited by old computers, outdated software and slow internet connections.
Not surprisingly, the survey also found that the organizations farthest up the technology learning curve tended to be larger, older, and urban-focused, while those that felt they were lagging tended to be smaller, younger, and more arts-focused.
Download the full survey here.