What is MatchMaker FundRaising Software Online Donation Management?
MMFRS Online Donation Management provides your organization the ability to accept online donations and allows your donors to give automatically with recurring options. All from a web-based secure system that looks exactly like your website.
This product integrates with MatchMaker FundRaising Software Enterprise and Online Editions, eliminating the need to manually enter donations into your database.
Why do I need Online Donations?
- If your organization is unable to offer a donor the ability to donate online that donor may choose not to give at all. Moreover, if your organization does not have the flexibility that enables donors to choose their own method of giving, you could be neglecting valuable fundraising opportunities.
- In 2009 online giving grew by 14% in a down economy. (2010 CONVIO ONLINE NONPROFIT BENCHMARK™ STUDY)
- Organizations with fewer than 10,000 constituent emails grew online revenue by 26% and overall number of gifts by 32% in 2009. (2010 CONVIO ONLINE NONPROFIT BENCHMARK™ STUDY)
- Your organization can accept major credit cards and eChecks through a payment form that looks exactly like your website.
- Donors can give weekly, monthly, quarterly, semi-annually and annually. This is good for donors and good for your cash flow!
What is an eCheck/ACH?
An eCheck/ACH allows a donor to give online using the donor’s bank account number.
Why should I choose to purchase this service instead of a different solution?
There are a number of solutions for accepting online donations on the market today. The main reason you should purchase this service from MatchMaker FundRaising Software is that our service integrates seamlessly with Enterprise and Online MatchMaker FundRaising Software Editions. This means that donations flow effortlessly into your database saving you time and effort and enabling you to track and manage all your fundraising activities in one simple location.
How do I set it up?
Step 1: You will be directed to MMFRS Online Donation Management, a website where MatchMaker FundRaising Software provides online donation services.
Step 2: At this site you’ll create a new account. This will give you access to tools to manage your Online Donations service. You will have the opportunity to test online forms and how your donors will interact with the webpages. You will have 30 days to test the online tools.
Step 3: When you are ready to have a live account, you will need to set up an internet-enabled merchant account in which you collect the online donations. You’ll be asked to agree to a monthly fee of $25.00 and a one time setup fee of $250.00.
Step 4: Fill out each field in all three sections of the application. This information will be used to generate client agreements. The three sections are: Organization Info, Management Info and Bank Info.
Note: Failure to fill out all associated fields may cause delay in processing the application.
Step 5: You will be prompted to download and save the PDF Agreements once you have completed all the required fields. This Agreement Pack should be saved in a safe location after it has been signed and faxed.
Step 6: Print All Pages of the Qgiv Setup Agreement
Step 7: The following pages must be signed: (BLUE ink must be used)
• Qgiv Forms (Pages 1-4)
• Organization Information & Signup Form
• Fee Schedules (3)
• ACH Debit Authorization
• Summary & Confirmation Page
• If your organization wishes to accept eChecks: (Pages 5-6)
• ACH Agreement (Pages 5-6)
Step 8: Attach the following Documents:
• Qgiv Attachments
• Voided Check (Please Verify Account & Routing Number Match Organization Information Form)
Step 9: Fax all pages to Qgiv:
Step 10: Mail all pages and Original Copies to Qgiv
53 Lake Morton Dr. Suite 110
Lakeland, FL 33801
Step 11: Qgiv will process the application and notify you on receipt.
Qgiv will contact you if additional information is needed. Typically two sets of 990’s are required, but Qgiv can pull the information directly from GuideStar.
Step 12: While the Merchant Account is being approved, the Qgiv staff will be skinning your donation form to match your organization’s website.
Step 13: Configure your online donations page.
Step 14: Connect your MatchMaker Database to your online donation form, with the download ticket provided by MatchMaker FundRaising Software.
Step 15: Begin to collect online donations!
How much does it cost?
– $250/set up fee
– Transaction rates will be:
3.95% + $.25/txn for Visa, MasterCard and Discover
Varies + $.25/txn for American Express
1.95% + $.50/txn for eChecks
What if I have a different online donations solution? Can I still use MatchMaker FundRaising Software?
MatchMaker clients with other online donations providers can continue to use them as desired. They will need to enter or import donations received from this service into MatchMaker FundRaising Software.
What’s an internet-enabled merchant account?
An internet-enabled merchant account is an account with a bank that enables you to accept payments via credit card. MMFRS Online Donation Management will help you set up an internet-enabled merchant account. This has two advantages for you: 1) You get immediate payment after a donation is made. This means you get your money in 24-48 hours. 2) Your organization’s name appears on the donor’s credit card statement.
What if I already have a merchant account?
We do work with other major merchant account vendors. Please contact us to see if we can work with your current merchant account.
What if I don’t have a website?
A website is required to use MatchMaker Online Donation Management.
Is it hard to create an online donations page? Do I need help from my website developer?
We fully integrate the entire online donation form into your navigation, your theme and your wording so that donors feel at ease. No coding, no learning how to create forms, we will take care of that for you!
Should my donors be concerned about using credit card numbers on the Internet?
MatchMaker FundRaising Software Online Donation Management has strong security features. The processor is a Level 1 PCI Compliant Payment Gateway. This means the processor is scanned quarterly and the facilities and data centers are audited annually by independent, on-site auditors from third-party security firms. Two Hundred and Twelve unique requirements are checked annually by an auditing firm (SecurityMetrics) to ensure the security of your donation data. In addition to compliance with the PCI DSS, your donation system is secured with SSL by VeriSign and all transactions take place on the processors secure servers.
Is it a hosted solution?
It is a hosted solution. The online donations page and all of the management tools are hosted for you. You do not host them on your web server.
How are donations recorded in MatchMaker FundRaising Software?
When an online donation is made a popup will appear when you log into MatchMaker asking if you would like to process the online transactions. By clicking yes, you will be taken to a summary dashboard of the online transactions. To complete the import, you must first review the constituents and their gifts and make any changes necessary for import. Once imported you will be able to run reports and queries just like any other donation record.
What if an online donor is already in MatchMaker. When I import the donation into MatchMaker will it create a duplicate record?
Before you import online donation records into MatchMaker FundRaising Software, you have a chance to manually review them to prevent the creation of duplicate records. The import process will match the donor by their email address or phone number. If an existing constituent in MatchMaker does not have an existing email or phone number, the software will notify you of possible duplicate names.
How quickly do I get the money that is donated to my organization?
You get your money within 24-48 hours. This is because you have your own merchant account. Some other online donation solutions send you a check only one to two times per month.
Is there a way to let donors target their donation to a specific fund or even to a person in the case of a tribute?
Yes. Within the Online Donation form, you can customize the field entitled “Please direct my donation to…”. Within this field you can feature an unlimited number of funds. Not only can they choose a fund, but they can split their gift between multiple funds in the same transaction. Tributes are also easy to configure, allowing donors to give a dedication message with their donation.
When I’m signing up for Online Donations, can I choose to not accept payments via American Express?
Yes. You can choose to opt out of offering payment via American Express. You do this when you are setting up your merchant account.
What if a donor wants to stop their recurring donation? How do I stop it?
There are two ways to stop a recurring donation. 1) Donors can stop it themselves via a link in an e-mail they receive when they make a recurring donation. 2) The nonprofit organization can stop it through the MMFRS Online Donation Management Control Panel.
Why does your solution have a monthly fee? Aren’t there solutions that have no monthly fees?
Yes, MMFRS Online Donation Management has a monthly fee. And, yes, there are solutions that have no monthly fee. Consider the features you will receive with our solution:
- You get your own merchant account. This means you get your money in about 48 hours or less. With other services you may not get your money for weeks.
- By having your own merchant account, your organization’s name will appear on donors’ credit card statements. This is not the case with some other services.
- MMFRS Online Donation Management is completely integrated with MatchMaker FundRaising Software Enterprise and Online Editions; so you save time managing your fundraising program.
- Accept recurring gifts in MMFRS Online Donation Management. Let donors give weekly, monthly, quarterly, semi-annually and annually.
- Lastly, MMFRS Online Donation Management gives you access to an online dashboard that lets you track and manage your online donations program so your online fundraising can be more effective.